When you visit our site, submit a form, enroll in a program, or communicate with us via email or text, you're entering into a binding agreement with 9th Vault, located at 1098 S Jordan Pkwy #106, South Jordan, UT 84095.

These Terms apply alongside our Privacy Policy, which explains how we handle your personal information. Both documents govern your relationship with us. If you're not comfortable with either, please don't use our services — and feel free to ask us questions before you decide.

We're a life coaching practice. That means one-on-one sessions with Jason, group programs, accountability support, and motivational content delivered by text and email. We're here to help you get unstuck, build clarity, and follow through on what matters to you.

We reserve the right to adjust, pause, or discontinue any service. If something significant changes, we'll give you reasonable notice.

9th Vault operates a registered A2P 10DLC messaging program, compliant with TCPA, CTIA guidelines, and carrier requirements. Here's how it works — written out the way the FCC and carriers require:

Consent is your choice — not a requirement

Checking the SMS box is completely optional. We will never require you to opt into text messaging in order to submit a form, book a session, or work with us. You get full access to everything 9th Vault offers regardless of your SMS status.

Giving us your email means we can send you the things we need to send — confirmations, session links, receipts. If you also opt into marketing emails on our form, we may occasionally send coaching content, tips, and program announcements.

Every marketing email has an Unsubscribe link at the bottom. Click it and you're off the list — no delay, no runaround. We may still send transactional emails (like billing notices) if they're tied to an active service.

All fees are shown clearly before you buy anything. By submitting payment, you're authorizing us to charge the agreed amount to your payment method.

Free sessions

The introductory clarity session is free — no credit card, no financial obligation. It's just a conversation.

Paid programs

Each paid program has its own refund terms, which are shown at the point of enrollment. By enrolling, you agree to the refund policy displayed at that time.

Cancellations

If you need to cancel or reschedule a session, please do it at least 24 hours in advance. Late cancellations and no-shows without notice may forfeit that session's fee. Life happens — if something comes up, just let us know as soon as you can.

Billing questions? Email [email protected] within 7 days of the charge and we'll make it right.

We run a professional, supportive environment. By using our services you agree to show up that way. Specifically, you may not:

• Provide false information to us at any point in the process
• Disrespect, threaten, or harass Jason or any 9th Vault team member or client
• Record sessions or share our coaching materials without written permission from us
• Use our platform or services for anything illegal or harmful
• Attempt to access our systems or accounts without authorization
• Impersonate someone else or misrepresent who you are

Violations of this section may result in immediate termination — without a refund.

Our website, content, and services are provided as-is. We don't make implied warranties about their fitness for any particular purpose. What we do promise is that we'll always act with integrity and do our best work.

To the fullest extent allowed by law, 9th Vault and Jason are not liable for any indirect, incidental, consequential, or punitive damages — including lost profits, lost data, or emotional harm — arising from your use of our services or inability to access them.

If something goes wrong and a claim is made, our total liability to you is capped at the amount you paid 9th Vault in the three months prior to the issue arising. This is a reasonable and standard limitation for a small business.

Everything we create — session frameworks, worksheets, course content, videos, written materials, and our brand — belongs to 9th Vault. It's protected by copyright and intellectual property law.

When you enroll in a program, you get a personal license to use the materials we share with you. That's it. You may not copy, resell, republish, or build off our work without written permission first.

How we collect and use your personal information — including your phone number and SMS consent data — is covered in our Privacy Policy. These Terms and the Privacy Policy work together. Please read both.

Either of us can end the coaching relationship at any time. If you want to cancel, just email [email protected] and we'll handle it cleanly.

We reserve the right to pause or end your access to our services — with or without notice — if you've violated these Terms, missed payments, or behaved in a way that's harmful to our team or other clients. Sections covering intellectual property, liability, disclaimers, and governing law survive any termination.

These Terms are governed by the laws of the State of Utah, without regard to conflict of law rules.

If a dispute arises between us, we'll work through binding arbitration in Salt Lake County, Utah, under American Arbitration Association (AAA) rules. We'd always prefer to resolve things directly — please reach out before escalating.

By agreeing to these Terms, you waive your right to a jury trial and to participate in any class action lawsuit related to 9th Vault services.

We may update these Terms from time to time. When we make a meaningful change, we'll update the effective date and post the new version here. For significant updates, we'll email active clients. Continuing to use our services after a change means you accept the updated Terms.

If something in here isn't clear — or you want to talk it through before working with us — just reach out. We're a real small business and we actually respond.